SHIPPING & RETURNS

DELIVERY

We make every effort to deliver all products within 10-12 working days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK.

Deliveries are based on the value of your order. Parcels bound for Islands offshore (excluding Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 10 to 12 working days and will require a signature. A card will be left if you are not in directing you to reschedule a delivery or pick up from your local collection point. For the avoidance of doubt, working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.

All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason after two failed attempts by the courier (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, we reserve the right to charge you additional delivery charge for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

DDU

Please note that recipients outside of the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to weather or customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

DAMAGED GOODS

Jaermann & Stubi undergo a product quality check before orders are despatched. However, if you receive damaged goods, you must inform us via info@jaermannandstuebi.com or +44 (0) 208 843 2934 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

RETURNS POLICY

At Jaermannandstuebi, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.
Please contact us if you would like to discuss returning any products and require further guidance or information.

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Unless it is expressly agreed by Jaermannandstuebi C/O Duepunti Limited, you will not be refunded any original delivery charges.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you may incur as a result of returning the goods to the Company.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

LIABILITY

You agree that you are at your own risk when using the Jaermann & Stubi website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:
Any special loss
Any loss of revenue, profits, business or contracts
Any loss of data
Any loss of reputation
Our website may contain links to other sites – we are not responsible for the content on these sites.